FAQ

🐾 Frequently Asked Questions (FAQ)

Welcome to Pawmmunity’s FAQ page! We’re here to help you with any questions about our store, mission, orders, and more. If you can’t find the answer you need, feel free to contact us — we’re always happy to hear from fellow dog lovers!

💚 About Pawmmunity

What is Pawmmunity?
Pawmmunity is a dog-loving brand and community focused on making tails wag! We offer products designed to bring joy to dogs and their humans — and with every purchase, 15% is donated to dog shelters and rescue organizations.

Where is Pawmmunity based?
We’re an online store with a global heart, serving customers around the world — especially in the USA, UK, Canada, and Australia.

Is Pawmmunity a registered charity?
No, we’re not a charity. But we’re proud to donate 15% of each sale to support real, impactful causes helping dogs in need.

📦 Orders & Shipping

Do you ship internationally?
Yes! We ship worldwide, so no matter where you live, you can shop with us and support dogs in need.

How long does delivery take?
Delivery times may vary based on your location:

  • USA & UK: 7–15 business days

  • Canada & Australia: 10–20 business days

  • Other countries: 10–25 business days

Please allow for occasional delays due to customs or local postal services.

How can I track my order?
Once your order has shipped, we’ll send you a tracking number by email. You can follow your package’s journey at any time.

🔁 Returns & Refunds

Can I return a product?
Yes, we offer returns within 14 days of receiving your order. Items must be unused and in their original packaging. For more info, visit our Return Policy.

What if my order is damaged or incorrect?
We're so sorry if that happens! Please contact us right away with your order number and photos, and we’ll fix it as quickly as possible.

🛍️ Products & Sizing

What kind of products do you offer?
We offer a carefully selected range of fun, functional, and adorable dog products — from accessories and toys to grooming essentials — all chosen with love and care.

How do I choose the right size for my dog?
You’ll find sizing charts and product info on each product page. Still unsure? Just reach out to us, and we’ll be happy to help you find the perfect fit!

🐶 Giving Back

How does Pawmmunity support dogs in need?
Every time you shop with us, 15% of your purchase goes directly to dog shelters and rescue organizations. It’s our way of giving back and creating real impact together.

Can I suggest a shelter for donations?
Absolutely! We love hearing from our community. If you know of a shelter doing amazing work, let us know through our contact form.

📱 Stay Connected

Where can I follow Pawmmunity online?
Follow us on Instagram @pawmmunity_ to enjoy daily dog memes, reels, and community updates. We’re growing every day and would love for you to be part of the journey.

Can I share my dog’s photo with Pawmmunity?
Yes please! Tag us using #Pawmmunity or send us a DM — your furry friend might be featured on our page!

❓ Still Have Questions?

We’re always here to help. Visit our Contact Us page and we’ll get back to you as soon as possible.